All purchased items may be returned for a full refund. The item must be unused and in the same condition that you received it. We must receive returned items within 30 days from the date of purchase. You are responsible for the cost of return shipping.
To return and item, please follow the THREE steps below:
1. Prepare item(s) in original packaging.
2. Use a trackable shipping service to mail the item(s) to our returns center.
3. IMPORTANT: Email your full name, tracking number, order number (very important) to this email address. Returns cannot be processed without this information.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will notify you of the status of your return.
Refunds will be processed, and a credit will be automatically applied to your credit card or original method of payment, usually within 3-5 business days.
To be eligible for a return, the products must be free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it.
The customer must email to support@email@example.com for a return authorization prior to sending any product back to www.face2oh.com Or the refund will not be issued and the customer will have to pay the shipping to get the item returned, or, sacrifice the item.
If your approved return passes our inspection, you may receive an exchange or a refund.
Please send us a notification after you ship the item out and you need to provide a tracking number.